Refund Policy
Refund Policy
Defective or Damaged Products
If you receive a faulty or damaged product, please contact us within 7 days, including images of the item. We will gladly send a replacement or issue a full refund.
Items Lost in Transit
By ordering from us, you agree to our shipping times. While most orders arrive within the expected timeframe, external factors like customs inspections may cause delays. If your order is delayed by more than 10 business days beyond the estimated delivery date, contact us for a replacement or a full refund.
Returns
We accept returns for a refund. If you're not satisfied with your purchase, you can return it within 7 days of receipt. Please contact us to initiate the return process.
Lost or Stolen Packages
Zazura is not responsible for lost or stolen packages confirmed as delivered to the address provided. We will confirm delivery details, including the address, date, tracking information, and carrier, to help you investigate.